Terms and conditions

THESE TERMS & CONDITIONS GOVERN THE USE OF WWW.PETHAMPER.COM.AU AND THE PURCHASE OF ANY GOODS AND SERVICES FROM IT.

www.pethamper.com.au is owned and operated by PET HAMPER Pty Ltd (ABN 52 646 879 003). When we say “you, your” etc, we mean the person using our site. When we say “our, we, us” etc, we mean PET HAMPER Pty Ltd. Please note that by using this website you agree to be bound by its terms, conditions, disclaimers, and limitations of liability. You also acknowledge that you have read and understood these Terms and Conditions.

Prices and Payment

You agree to pay for all products and services you order. Prices given on product pages exclude delivery (see below under delivery for more detail). The price of products and services we offer may change without notice from time to time, but we will never change the price of anything you have already ordered and paid for. All prices are quoted in Australian dollars. We accept payment by Visa and Mastercard. Payment card use may be subject to processing fees, but you will be informed of those prior to finalising your purchase.

Ordering

You may order products from our site by placing an order through the product pages. By placing an order with us, you are making an offer to purchase the desired products and services from us. You are not permitted to order any products for resale to a third party. We reserve the right to accept or reject any offer you make us, for any reason, including but not limited to if the products requested are not available, payment not being processed successfully, we suspect your order is for commercial purposes, there is the possibility of fraud or there is an error in the price or description of the product you want to buy. Each offer you make to us and accepted by us creates a separate and binding agreement between you and us for the supply of the relevant products. Maximum order sizes apply, if you have large requirements, please contact us directly by emailing us at hello@pethamper.com.au. For us to put your order through, we need some information from you. Some of these include your name, contact details, billing address, delivery address, and payment details. For information on how we obtain, store and use your personal information please see our Privacy Policy. You should receive a message on the screen confirming your order once your payment has gone through. If you don’t, there may have been a problem with processing your order. Please let us know if this happens by emailing hello@pethamper.com.au

Delivery

Please see our Delivery & Return page

Incorrect and incomplete addresses

Please be very careful in providing us with correct, complete, and up-to-date address information. (No delivery to PO boxes, locked bags, or parcel lockers) If you provide us with an incorrect or incomplete address and we deliver your order as per your instructions, we can accept no responsibility for the mistake. If we are unable to deliver to an incorrect or incomplete address and the order is returned to PET HAMPER HQ, we can redeliver but the customer will incur an additional delivery charge as well as a product replacement fee for any perishable items.

Prezzee Gift Card T&Cs

Gift cards are redeemable on all products (Hampers and individual products)
Treat this gift card like cash.
Valid for 3 years from the date of purchase
No cash alternative available
Cannot be used in conjunction with another offer
Cannot be used to purchase sale and discounted items
After first use, this gift card is non-transferable. Not refundable, redeemable for cash or reloadable.
Standard PET HAMPER terms and conditions also apply